Category Archives: Cab Driving

Watch Toler Make Taxi Driving Great Again

VIDEO: So one Sunday morning I’m sitting in the National office after turning in my cab, waiting to make the long trek to the 24th Street BART station, when a call comes in. The person on the other line tells dispatcher Jesse that one of our cabs is blocking their driveway on York Street, just past Army.

“Do you know the cab number?” Jesse asks. “2977? Ok. Thanks for letting us know. We’ll take care of it.”

I laugh. “Fucking Toler…”

Jesse tries to get Toler’s attention on the radio, but it’s pointless.

“I’ll go wake him up,” I say. “It’s on the way to BART anyway.”

After making my way down Barneveld and through the Hairball, I approach Toler’s cab with my phone ready. The above video is the result.

NOW …

What can I say about these videos of Toler sleeping in his cab?

That’s right… taxi drivers sleep in their cabs. Just like Uber/Lyft drivers.

Should I point out that Toler does NOT represent the SF taxi industry, except as an example of everything that’s potentially bad about it? I mean, he’s a big and burly, bearded and beady-eyed MAGA fan. He stinks, falls asleep at the wheel constantly and he’s been known to yell at people for using Uber and Lyft outside DJ clubs.

Without a doubt, Toler has got to be the worst spokesman for taxis imaginable. Maybe even worse than the mysterious public poopers in the SFO taxi holding lots

But you know what? Fuck all that “positive optics” bullshit. Yeah, Toler is gross. And the Trump shit is about as dumb as it gets… Still, sometimes it’s hard not to love the chaos Toler spreads across the city.

ANYWAY …

In this second clip, taken shortly after the first, I’d just walked up 24th Street, kicking myself for not getting Toler to give me a ride to BART – especially after missing my train and thinking to myself, that’s what you get for being a supercilious prick.

Since the next Pittsburgh/Bay Point train isn’t due for another 20 minutes, I wander down Mission Street to smoke a cigarette and – lo and behold – what do I see? National 2977. I get my phone ready and start banging on the window…

Listen to Late Night Larry Talk about “The Picky Couple”

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AUDIO: Another story from Late Night Larry, recorded late one morning at the National barbecue. With chatter in the background from Juneaux, Daniel the Chef, Old Man John and myself…

“I’m coming down O’Farrell Street and I get flagged by this couple. And from the early conversation, I realize they were husband and wife. The guy says to me, ‘You know, you just look like the kind of cab driver we’ve been looking for…'”


 

Listen to Late Night Larry Tell His Greatest Barf Stories

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Back in the days of the National BBQ, I recorded Late Night Larry talking about pukers in his cab … Followed by chatter, comments and stories from Colin, Juneaux and Daniel the Chef …


[photo by Trevor Johnson]

My Kind of Passenger

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It was one of those nights, when you’re out late, chasing ghosts all over The City, even though the streets are as empty as the backseat of your cab, and there’s nothing left to do but follow the faint glow of your headlights and hope for the best, despite knowing you should just head to the yard, pay your gate and call it a night, because at 3:30 a.m., if your luck hasn’t changed for the better, it probably never will…

After one last circle through Union Square, I take Mason down to Market. Waiting for the light at Fifth Street, two Yellow cabs blow past me, toplights blazing. I hit my turn indicator. At least Soma is one neighborhood closer to the Bayview.

Like an apparition, she appears from behind a plume of steam billowing from the grates in the middle of the street. She walks straight towards me.

“You available?” she asks through the half-cracked window.

“Yeah.” I quickly unlock the doors.

“I was going to call an Uber,” she says, once inside. “But… you probably don’t want to hear about that.”

“Where you heading?”

“Redwood City. I’ll have the address for you in a second.”

I hit the meter and head towards the freeway. Guess I was wrong about that whole luck thing.

Read the rest here.

[photo by Christian Lewis]

A Timeline of Flywheel’s Scheme to “Ensure a Superior Experience”

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Just when things couldn’t get any worse for the San Francisco taxi industry…

On April 4, Flywheel sent out a message to all the drivers on their platform, notifying us that, “In our continuing effort to ensure a superior experience for drivers and passengers in San Francisco, Flywheel Technlogies will be suspending all orders to drivers who do not drive for one of Flywheel’s Color Scheme partners on April 9th, 2018.”

 


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The following day, April 5, Joe Fitzgerald, wrote about Flywheel’s decision in the S.F. Examiner.

“It’s a war starting” – John Lazar of Luxor Cab

Flywheel Technologies was on the verge of closing but was purchased in late 2017 by Hansu Kim, he told the Examiner. Kim also co-owns Flywheel Taxi, the cab company that sports the logo of the app on its cabs, which was formerly DeSoto Cab Co.

Kim and the new owner of Yellow Cab, Chris Sweis, have different visions for Uber-like apps to draw riders back to taxis. Yellow Cab’s current offering, YoTaxi, is branded with Yellow Cab colors, which some insiders said may confuse riders of different-colored cab companies.

Sweis, the owner of Citywide cab, recently purchased both Yellow Cab and Luxor Cab, among the largest cab companies in The City. Flywheel Taxi is its largest rival.

Kim said the cab companies Flywheel barred from using its app were operating under-par in a variety of ways: Vehicles did not have proper insurance, drivers cleared to use Flywheel were sharing the app with unlicensed drivers, and some taxi companies refused to sport Flywheel logos on their vehicles.

“We’ve had drivers provide a poor level of service to the passenger,” Kim said, “We’re trying to force the industry to abide by certain service standards.”

But Sweis, the owner of Yellow Cab, said he’s “worried” that Flywheel is breaking its promise to “unite the entire industry.”


On April 6, Flywheel sent out a message that a few cab companies were now working to become color scheme partners:

 


On April 7, more cab companies were added to the list of potential color scheme partners:

 


On April 9, Joe Fitzgerald wrote more about the decision for the S.F. Examiner.

All told, 1,053 taxi drivers would have been effected, according to the San Francisco Municipal Transportation Agency. But as of Monday, Kim told the San Francisco Examiner that many of those companies were discussing options with Flywheel.

“It’s safe to say we are in talks,” said Mark Gruberg, who helped found Green Cab and serves on its board. “We have not made any commitment … We have not yet seen a contract. We have no idea, and I don’t think anyone else does either, what he’s asking of us.”

Though companies like Green Cab are in talks with Kim, the only holdouts are apparently the co-owned companies Yellow Cab Co-Op, Luxor Cab, and Citywide, as well a handful of smaller companies such as S.F. Taxi, Vina Cab, American Cab, and Comfort Cab.

The combined Yellow Cab, Luxor Cab and Citywide are, together, Flywheel’s largest rival.


Chris Speis, owner of the Citywide/Luxor/Yellow consortium, issued this response:

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On April 11, at the SFMTA Taxi Task Force, the main topic was Flywheel’s decision.

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Joe Fitzgerald was there to document the proceedings, which included a large group of angry taxi drivers:

They called Kim “useless” and said his decision was “extortion” and “cutting off your nose to spite your face.” They said Kim had a “God complex” and accused him of “lying,” running a “dictatorship,” and “effectively putting a gun to everyone’s head.”

Few were happy. But they also wanted answers.

Kim alleged taxi drivers would accept a rider’s request on Flywheel, only to cancel it once someone hailed them on the street “with luggage,” implying a lucrative airport trip, and that taxi drivers would tell Flywheel customers “it’s a scam” and demand cash. Kim also alleged some taxi companies misstated the number of cabs in their fleet when filling out insurance forms in order to seek lower premiums, and would not provide insurance documentation to Flywheel to prove otherwise.

“The fact is, overall, the level of service in the taxi industry is extremely poor,” Kim said.

Ultimately, Hansu and Chris Sweis agreed go into mediation to sort out the debacle so drivers could resume getting orders and the people of San Francisco could continue to get prompt service.


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Also on April 11, taxi blogger Alex Sack wrote about his concerns about the Flywheel app (which he refers to by its original came Cabulous) and his efforts to stay on the platform without sacrificing the entire industry to their control.

This is some misguided response to the new owner of Yellow cab having recently bought CityWide and Luxor, and consolidating them all under Yellow’s YoTaxi app! But, hmm… That doesn’t preclude those drivers from also servicing Cabulous hails on their personally-supplied Android, like me. Hell! And Citizen’s Cab isn’t involved with Yellow, or their YoTaxi app! Why are we on the list. Huh? Cabulous is pulling some crazy gambit to bully Citizen’s Cab, et al, to ditch their meters for the proprietary Cabulous one?? Like, after this, they should be trusted with half of San Francisco’s taxis dependent of their “smart meter” for every flag, hail or dispatch, and metering EVERY ride!


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My column appeared in the S.F. Examiner on April 12, where I try to convey the concerns of the drivers about Flywheel pushing to replace our traditional taximeters with their proprietary backend system called TaxiOS, as well as Flywheel’s Uber-like behavior:

As the prime movers behind the Uberization of San Francisco’s taxi industry, Flywheel, the taxi-hailing app, and Flywheel, the taxi company, seem so intent on emulating Uber that they’re even taking a page out of deposed CEO Travis Kalanick’s “Guide to Being a Complete Dirtbag.”

Last Wednesday, Flywheel sent out a message informing drivers not affiliated with one of their color scheme partners that we’ll no longer be receiving orders through the app. Unless, that is, we switch to one of the six color scheme partners.

Drivers were understandably outraged that Hansu Kim, the owner of Flywheel, the app, and Flywheel, the taxi company, would actually kneecap 1,000s of drivers who rely on the app for part of their income, as well as stymie users who expect Flywheel to provide prompt service and, through this divisive act, traduce the industry in the public eye.


The following week, I wrote an addendum to make it abundantly clear that I was in no way trying to dissuade folks from using the app.

Despite my criticism, let me be perfectly clear:

Keep using Flywheel! Please!

As previously mentioned, Flywheel, or an app like it, is vital for the survival of the San Francisco taxi industry. That is what makes Hansu’s actions so deplorable. Not only is he threatening the livelihoods of taxi drivers, who are already struggling to survive in a market skewed to favor the competition, but he’s also jeopardizing the patronage of the small percentage of San Franciscans who still use cabs by limiting their access to prompt service.

I also pointed out that since removing a large number of drivers off the platform, there have been reports of longer-than-usual wait times. This was born out after Artur reconfigured my phone to continue accepting orders and the first guy I picked up in Noe Valley told me that the previous week he’d been forced to take Lyft three times because he couldn’t get a taxi through the Flywheel app.


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The latest news comes from Alex Sack, who, on April 25, recounts his conversation with co-owner of Flywheel Matt Gonzalez on his blog.

Oh, and this happened last week when I tried to go online:

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So what does the future hold for Flywheel? The San Francisco taxi industry?

Probably not what you’d expect…

Playing the Radio

I play the radio loud. Which is the only way to decipher cross streets when Artur calls out dispatch orders in his overworked and underpaid drawl.

The Russian accent doesn’t help. Especially when the two-way starts cracking up.

Believe it or not, National/Veterans still has regular customers. And Artur will browbeat drivers on the air to get them filled, calling out orders repeatedly and even singling out cabs he can tell are nearby, like a school teacher trying to get the class to answer a question nobody knows …

Last Friday, after dropping in The Castro, I’m inbound on Market while Artur is trying to fill an order for Geary and Webster. A regular customer at the Safeway needs a ride, but there are no takers.

For the next several minutes, Artur’s voice gets increasingly choleric: “Drivers! Geary and Webster! Somebody go pick her up! This is a regular customer! Come on!”

Even though I’m not close, I check in. “This is 233. Market and Sanchez.”

“233. God bless you. Go get her, please. I’ll give you a bonus load.”

With the promise of $10 off my gate, I get in the left turn lane. I figure Steiner through the Western Addition is my best bet. But there’s an Uber with Nevada plates in front of me, and when the light goes from green to yellow and then red, the driver doesn’t move.

Read the rest here.

[photos by Christian Lewis]

Hailing a Taxi Like You Own The City

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Lauren Bacall in Rome, 1960

You know it’s a slow night in The City when practically every taxi not at SFO is queued up outside Davies Symphony Hall waiting for Beethoven’s “Emperor Concerto” to break.

As I roll up onto the scene, the line stretches from the entrance on Grove to the corner and then across Franklin. While I’m assessing the situation, the first cab in the second line starts blowing his horn, presumably, to prevent me from usurping his position. But I have no interest in this line.

Turning right on Grove, I head to the Van Ness side of Davies, to the actual cabstand for the venue. The one with signs indicating that only taxis are allowed to park there from 9 p.m. to midnight.

Very few taxi drivers, it seems, have faith in the Van Ness side of Davies. While I’m waiting, a taxi will occasionally stop, lose patience a few minutes later and speed off around the corner.

Eventually, Late Night Larry pulls in behind me, followed by a few more taxis.

Then concertgoers emerge en masse from the symphony hall. As the first cab in line, I get a fare right away going to Market and Castro. While the light at Hayes is red, I slowly wedge my front end between a minivan and a pickup truck so that when the signal turns green, I’m able to speed away.

All the way up Market, the lights are on my side. After dropping my fare at Catch, I hightail it back to Davies, hoping for a double-dip. At the very least, I’ll get a decent spot in line at the Orpheum for when “The Book of Mormon” breaks.

While fighting the congestion on Franklin, I see a woman on the corner of Hayes with her arm in the air. I flash my high beams and, once there’s an opening, swoop in.

She’s heading to the Richmond District.

“Thanks for stopping,” she says. “The security guard back there kept telling me he would help me catch a cab, but I’ve been taking cabs in San Francisco for 35 years. I may be old, but I can still hail a taxi.”

“You’re flagging skills are impeccable,” I say. “I spotted you from blocks away.”

“There is skill to hailing a taxi, isn’t there?”

“There is,” I respond, about to proffer one of my favorite lines: “You want to put your arm out like you — ”

“Like you own The City,” she says, snatching the words right from my mouth.

Read the rest here.

[photo from How to Hail a Taxi – A Photoset]